System Hardware Programs
Below you will find the most frequently used terms by our Product Services Department.
Active Product Models
Each vision system that is purchased from Cognex is automatically covered by our 12-month warranty and Hot Swap Program. The Hot Swap Program gives you the guarantee of shipping a permanent replacement system within 2 business days of its reported failure.
Note: Replacements may be new or refurbished systems.
Accessories Standard Hardware Programs
Accessories that are purchased from Cognex come with our standard 12-month warranty, which covers all accessories manufactured by Cognex or other suppliers. This is a return-and-repair policy on standard accessories and does not include custom accessories. Depending on availability, shipping of a replacement accessory may be possible and will be assessed on a case-by-case situation.
Note: Cognex does not offer Extended Warranty Programs or post-warranty services for accessories.
Extended Hardware Programs
Each vision system you purchase from Cognex is covered by our 12-month Standard Hardware Warranty and Hot Swap Program. Before this expires, we recommend that you purchase an Extended Hardware Program, which can be renewed on an annual basis. Without this program, repairing an out-of-warranty system could be costly for you, not just in repair costs, but also in down-time on your machines.
The Hot Swap Program gives you both an extended hardware warranty and the guarantee of shipping a permanent replacement system within 2 business days of its reported failure with a swift resumption of service without a dealer needing to invest in holding replacement stock.
Note: There is a charge for each system that you include in the Hot Swap Program.
This service is available on these products series:
- In-Sight© family (including Micro, 5000, 7000, and 8000 series)
- Checker© 4G series
- DataMan family (including 100, 200, 300, and 8000 series)
- Displacement sensors
- Vision controller units
- Frame grabbers