Cognex Services






サービスレベル:保証期間内のハードウェアの不具合対応は 交換(ホットスワップ)です。保証切れの有償交換の場合、機種により価格は異なります。このライフサイクルの製品は、ハードウェア延長保証プログラムを適用できます。延長保証プログラムは標準保証期間中に購入の必要があります。

ライフサイクルステージ: NINA(再販のみ )

NINA は既存のアプリケーションユーザに対する販売(再販のみ)のライフサイクルステージです。製造状況により異なりますが、ある製品がNINAのライフサイクルステージにある期間で、最短の場合は1年間です。


サービスレベル:保証期間内ハードウェアの不具合対応は 交換(ホットスワップ)です。保証切れの有償交換の場合、機種により価格は異なります。







Product Support Matrix
Active NINA Inactive Obsolete
New Customers Yes No No No
Existing Customers - New Applications Yes No No No
Existing Customers - Existing Applications Yes Yes No No
Phone Support for Technical Info Yes Yes Yes No
Web Support Yes Yes Yes Best Effort
Extended Warranty Purchase Available Yes No No No
HotSwap Yes Yes Best Effort No
Repair Yes Yes Best Effort Best Effort

NOTE: This table indicates Cognex's standard procedure but is not a guaranteed commitment. Exceptional circumstances such as component availability problems can affect the time period and level of support offered.

Warranty Services Definitions
Warranty Service Type When Offered Definition
Hot Swap Program Active

Ideal for customers with a failed Cognex provided product that requires immediate field replacement. Cognex will ship a permanent replacement for a failed part covered by the program within 2 business days. The program covers the cost of the shipment for the replacement part to the customer's site.

In exchange, the customer must immediately return the failed Cognex provided product to Cognex. If the failed part is not received within 30 days, the customer will be invoiced the full list price of the product. The customer will also be invoiced the full list price if the returned product is damaged beyond repair.

Dead on Arrival (DOA) Active

A vision system is considered DOA, if within 45 days of the shipment date (i.e.- upon commissioning of the system), it appears to work improperly. In these cases, Cognex will expedite a shipment of a new vision system for replacement.

In exchange, the customer must immediately return the failed Cognex provided vision system.

Extended Warranty Active

Each vision system you purchase from Cognex is covered by our 12-month Standard Hardware Warranty and Hot Swap Program. Before this expires, we recommend that you purchase an Extended Hardware Program, which can be renewed on an annual basis.

Without this program, repairing an out-of-warranty system could be costly for you, not just in replacement costs, but also in down-time on your machine.

A Hardware Extended Warranty can be purchased for eligible products in 6-, 12-, and 24-month increments.

Out of Warranty Repair Services Active

If for any reason the system fails outside of the warranty period, Cognex may propose several alternatives, including acquisition of a replacement system, Hot Swap replacement, or, in some cases, return-and-repair services.

Best Effort Repair Obsolete

When the vision system becomes obsolete, Cognex may continue to offer repairs for the unit; however, repair or replacement cannot be guaranteed.

If the vision system cannot be repaired, it will be returned to the customer at no charge.  When the vision system is obsolete, Return Authorization (RA) must be approved before submitting the unit for repair.

Not Supported Obsolete

Cognex may continue to offer "Best Effort Repair" for the systems provided repair components/parts are available. Once unavailable, the warranty service becomes "not supported".

Cognex Technical Support engineers are available during business hours to offer further assistance with diagnosing vision system problems. For any further questions regarding the Hot Swap Program or other related services, please contact our Product Services Department.

NOTE: Sales Loaners and Sales Demo equipment are not covered under the Cognex Warranty Services





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