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Cognex’s Response to COVID-19

Cognex remains committed to providing our customers with the same high-quality products and support they have come to trust for nearly 40 years.

Our distribution centers continue to operate with enhanced safety and social distancing measures in place. Cognoids worldwide remain on the job, from home or from the office, as local guidelines require.

We are proud to be among the companies providing essential support to businesses on the front lines of battling COVID-19, helping produce and inspect supplies to protect health care workers, treat patients and move goods through global distribution centers.

Our Global Trade and Compliance Team is constantly monitoring regional freight carrier disruptions to ensure we can provide fast and reliable product delivery globally.

face-mask-inspection

Supporting the global response to COVID-19
Cognex machine vision technology being used to ensure quality control of COVID-19 test samples at a clinical diagnostic laboratory in South Korea.
Photo: Channel 4 News.

To help you stay informed and productive, we invite you to take advantage of our many online services:


Cognex Remote Customer Services
Our engineers are fully available to partner with you to run feasibility tests, organize remote demonstrations, and work with you on- or offline to solve your most critical problems.

Cognex Sales Representatives
Want to speak with someone directly? Contact a sales engineer for immediate information on product sales and pricing.

Cognex Technical Support
Cognex Technical Support is available to assist you through the same online contact methods you have become accustomed to. We are committed to helping our customers stay productive and resolve problems with high quality service and unmatched responsiveness. For assistance visit the MyCognex Support Portal or find additional information on the Contact Us page.

Cognex Training and Events
Like many companies, we have canceled conferences and trade shows and have transitioned from physical events to virtual events. We are also offering more live webinars where you can learn from the best and brightest vision and barcode reading experts around the world.

Our customer education courses are designed for users of Cognex vision systems at all levels of experience. Our world-class online training classes offer the same high-quality content as our in-person courses and hands-on lab exercises. With just your PC and a broadband internet connection, you can attend any of our classes – no travel required!

Join the MyCognex Customer Portal
Gain access to our experienced engineers and technical experts and easily locate product-specific information. Register your Cognex products on MyCognex and you can access firmware and software updates, submit and track support requests, download training materials and technical documents, and receive special offers and discounts.