Programmes de garantie

Découvrez les termes les plus fréquemment utilisés par notre équipe des services relatifs aux produits.

Modèles de produits actifs

Offres de produits Cognex actuelles.

Niveau de service : service de remplacement à chaud uniquement. Barème de prix appliqué selon l'unité. Les produits de cette catégorie sont admissibles pour les programmes de garantie matérielle étendue. Toutefois, la garantie matérielle étendue doit être achetée pendant la période de garantie standard.

Non destinés à de nouvelles applications

Les produits non destinés à de nouvelles applications sont vendus uniquement pour les applications en double ou existantes. Les produits non destinés à de nouvelles applications sont disponibles pendant au moins un an, en attente de disponibilité de production.

Une notification de dernière offre d'achat est émise lorsque ces unités doivent passer de l'état Non destiné à de nouvelles applications à Inactif.

Niveau de service : remplacement à chaud sous garantie. Barème de prix appliqué selon l'unité.

Modèles inactifs

Les produits ne sont plus disponibles à la vente.

Niveau de service : services de retour et réparation uniquement, services de remplacement à chaud exceptionnellement selon la disponibilité.

Les produits ne sont pas disponibles à la vente et l'entretien de ces unités a été réalisé. Dans les cas critiques, nous pouvons proposer une réparation au mieux, à savoir des services de retour et réparation spécifiques pour ces unités.

Modèles obsolètes

Product Support Matrix
	Active	NINA	Inactive	Obsolete
Ordering
New Customers	Yes	No	No	No
Existing Customers - New Applications	Yes	No	No	No
Existing Customers - Existing Applications	Yes	Yes	No	No
Support
Phone Support for Technical Info	Yes	Yes	Yes	No
Web Support	Yes	Yes	Yes	Best Effort
Extended Warranty Purchase Available	Yes	No	No	No
				Service
HotSwap	Yes	Yes	Best Effort	No
Repair	Yes	Yes	Best Effort	Best Effort

NOTE: This table indicates Cognex's standard procedure but is not a guaranteed commitment. Exceptional circumstances such as component availability problems can affect the time period and level of support offered.

Warranty Services Definitions
Warranty Service Type	When Offered	Definition
Hot Swap Program	Active NINA	Ideal for customers with a failed Cognex provided product that requires immediate field replacement. Cognex will ship a permanent replacement for a failed part covered by the program within 2 business days. The program covers the cost of the shipment for the replacement part to the customer's site. In exchange, the customer must immediately return the failed Cognex provided product to Cognex. If the failed part is not received within 30 days, the customer will be invoiced the full list price of the product. The customer will also be invoiced the full list price if the returned product is damaged beyond repair.
Dead on Arrival (DOA)	Active NINA	A vision system is considered DOA, if within 45 days of the shipment date (i.e.- upon commissioning of the system), it appears to work improperly. In these cases, Cognex will expedite a shipment of a new vision system for replacement. In exchange, the customer must immediately return the failed Cognex provided vision system.
Extended Warranty	Active	Each vision system you purchase from Cognex is covered by our 12-month Standard Hardware Warranty and Hot Swap Program. Before this expires, we recommend that you purchase an Extended Hardware Program, which can be renewed on an annual basis. Without this program, repairing an out-of-warranty system could be costly for you, not just in replacement costs, but also in down-time on your machine. A Hardware Extended Warranty can be purchased for eligible products in 6-, 12-, and 24-month increments.
Out of Warranty Repair Services	Active NINA Inactive	If for any reason the system fails outside of the warranty period, Cognex may propose several alternatives, including acquisition of a replacement system, Hot Swap replacement, or, in some cases, return-and-repair services.
Best Effort Repair	Obsolete	When the vision system becomes obsolete, Cognex may continue to offer repairs for the unit; however, repair or replacement cannot be guaranteed. If the vision system cannot be repaired, it will be returned to the customer at no charge. When the vision system is obsolete, Return Authorization (RA) must be approved before submitting the unit for repair.
Not Supported	Obsolete	Cognex may continue to offer "Best Effort Repair" for the systems provided repair components/parts are available. Once unavailable, the warranty service becomes "not supported".

Cognex Technical Support engineers are available during business hours to offer further assistance with diagnosing vision system problems. For any further questions regarding the Hot Swap Program or other related services, please contact our Product Services Department.

NOTE: Sales Loaners and Sales Demo equipment are not covered under the Cognex Warranty Services

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