• Call Cognex Sales: 855-4-COGNEX (855-426-4639)
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  • Surface Vision Support

    Surface Vision Technical Support is your single point of contact, providing you access to knowledge, troubleshooting assistance, spare parts order fulfillment, and application consulting services. Our mission is to provide services that enable our customers to be successful with their Surface Vision Systems..

    Secure Remote Access Service: Often the most effective way to solve a problem is to see it. Our secure remote access service allows you to invite a Surface Vision Expert to your system without the expense and delays of on-site service.

    During initial system installation support is also available to customers on a 24x7 basis. After installation and commissioning have been completed, customers without a contract may contact the support line during standard office hours, but will be billed at the standard service rate schedule. Contact your regional support during the office hours listed below, and then connect to our secure server from the system having a problem by visiting: https://sisd.support.cognex.com

    Surface Vision Technical Support Office Hours and Contact Information:

    Americas Support
    Cognex Corporation
    Phone: 877-926-4639 (Toll Free)
    Office Hours: 9:00 a.m. - 7:00 p.m. EST

    Europe, Africa, and Middle East Support
    Phone: +49-721-6639-0
    Office Hours: 8:00 a.m. - 5:00 p.m. CET
    Email (Support): sisd.support.international@cognex.com
    Japan Support
    Phone: +81-3-5977-5210
    Office Hours: 8:00 a.m. - 5:30 p.m. JST
    Email (Support): sisd.support.ckk@cognex.com
    Asia Support
    Phone: +86-21-5050 9922
    Office Hours: 8:00 a.m. - 5:30 p.m. China Standard Time
    Email (Support): sisd.support.asia@cognex.com

    Surface Vision Training Classes >