Product Service Categories
Find the most frequently used terms by our Product Services Department.
Active Product Models
Current Cognex Product Offerings.
Level of servicing: Hot-swap service only. Price schedule applied depending on the unit. Products under this category are eligible for Extended Hardware Warranty programs; however, the Extended Hardware Warranty must be purchased during the standard Warranty Period.
Not Intended for New Applications (NINA)
NINA products are sold only for duplicate or existing applications. NINA products will be available for a minimum of one year, pending manufacturing availability.
Last-Time Buy (LTB) notification will be issued when we reach the point of moving these units from "NINA" to "Inactive" status.
Level of servicing: In Warranty: Hot Swap. Price schedule applied depending on the unit.
Products are not available for sale from this point.
Level of servicing: Repair & Return service only, by exception and availability Hot Swap Services.
Products are not available for sale, and service of these units is complete. For critical cases we may of for a Best Effort Repair, a specific Repair & Return Service for these units.
Products are not available for sale, and service of these units is complete. For critical cases we may offer a Best Effort Repair, a specific Repair & Return Service for these units.
|Bug Fixes to Current Release||Yes||Critical Bugs Only||No||No|
|Existing Customers – New Applications||Yes||No||No||No|
|Existing Customers – Existing Applications||Yes||Yes||No||No|
|Phone Support for Technical Info||Yes||Yes||No||No|
|Web Support||Yes||Yes||Yes||Best Effort|
|Extended Warranty Purchase Available||Yes||No||No||No|
|Hot Swap||Yes||Yes||No|| |
|Time Period|| ||2 Years||5 Years|| |
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