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Product Service Categories

Find the most frequently used terms by our Product Services Department.

Active Product Models

Current Cognex Product Offerings.

Level of servicing: Hot-swap service only. Price schedule applied depending on the unit. Products under this category are eligible for Extended Hardware Warranty programs; however, the Extended Hardware Warranty must be purchased during the standard Warranty Period.

Not Intended for New Applications (NINA)

NINA products are sold only for duplicate or existing applications. NINA products will be available for a minimum of one year, pending manufacturing availability.

Last-Time Buy (LTB) notification will be issued when we reach the point of moving these units from "NINA" to "Inactive" status.

Level of servicing: In Warranty: Hot Swap. Price schedule applied depending on the unit.

Inactive Models

Products are not available for sale from this point.

Level of servicing: Repair & Return service only, by exception and availability Hot Swap Services.

Products are not available for sale, and service of these units is complete. For critical cases we may of for a Best Effort Repair, a specific Repair & Return Service for these units.

Obsolete Models

Products are not available for sale, and service of these units is complete. For critical cases we may offer a Best Effort Repair, a specific Repair & Return Service for these units.

Product Lifecycle
 ActiveNINAInactiveObsolete
Development Stage
Active DevelopmentYesNoNoNo
Bug Fixes to Current ReleaseYesCritical Bugs OnlyNoNo
Ordering
New CustomersYesNoNoNo
Existing Customers – New ApplicationsYesNoNoNo
Existing Customers – Existing ApplicationsYesYesNoNo
Support
Phone Support for Technical InfoYesYesNoNo
Web SupportYesYesYesBest Effort
Extended Warranty Purchase AvailableYesNoNoNo
Service
Hot SwapYesYesNo 
RepairYesYesYes 
Time Period 2 Years5 Years 

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Cognex Training Guide

Read about some of the applications that use Cognex vision and/or Cognex ID technology.

Cognex Services Guide

Learn about the product support and training services offered by Cognex

Product Guide

Learn about the entire In-Sight family of vision systems