Testimonials: Support 

Part of our mission is global presence plus local expertise. Each customer is guaranteed constant technical support and advice as well as product training. Along with our global partner network, Cognex offers customers around the world a complete service including industry specific conferences, white papers, training, workshops as well as our on-line project evaluation service and other on-line resource material.

 
Story         
Being one of the biggest constructers and suppliers of automotive parts, Borg Warner cannot afford to make mistakes. They needed to guarantee the quality of a new high added value component and to be able to trace the product from cradle to grave. Cognex partner, Esox, was able to provide a unique traceability solution in record time.

“Thanks to the comprehensive nature of the Cognex solution and to their partner network, we have a high performance, cost-effective solution at our disposal.”

Stephan Laval, Manager – Production Methods
Borg Warner
 
Story         
In the automotive industry, time is money and for Siemens VDO in Germany, the technical support from Cognex meant fast installation and no time wasting. The inspection solution was up and running very fast.

“Because of the support of Cognex as a vision partner, and its great experience and know-how, we were able to get into the actual project phase very quickly.”

Martin Sluzewski, Project Engineer
Siemens VDO
 
Story         
Trillium healthcare products asked SPS/PHIN, the Toronto based manufacturer to recommend the best inspection system for them to use on their printed lot and expiry codes that are applied to labeled containers. SPS/PHIN chose to recommend Cognex Proof Read vision system. Proof Read is inspecting and verifying the presence, readability, and accuracy of codes.

“We chose Cognex as the best fit for them…and I’m sure Trillium would agree that Cognex has provided them with terrific technical support, including site visits, new software releases, and operator training-at no extra cost to Trillium.”

Hugh McCrie, General Manager
SPS/PHIN Limited